Effective date: September 14, 2026
These Terms and Conditions (the “Terms”) are a legal agreement between you and SMARTSRVCS (“SMARTSRVCS”, “we”, “us” or “our”). They cover your use of the SMARTSRVCS app, the SMARTSRVCS Provider app and our website (together, the “Platform”).
By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy, which explains how we handle your personal information. If you do not agree, please do not use the Platform.
The short version
This summary is here to help you find your way around. It does not replace the full Terms below, which are what apply.
- SMARTSRVCS is a marketplace. We connect customers with independent service providers, and employers with people looking for hourly work. We do not do the work ourselves, and we are not anyone’s employer.
- We do not run background checks or verify licenses, insurance or qualifications. Choosing who to work with is your decision.
- Jobs are charged by the hour, for the time between a recorded start and finish that the customer confirms with a code.
- Payments go through the Platform. Our service fee is included in the rate customers and employers see, and providers and workers are paid the rate they quoted.
- Be honest, be respectful, and keep payments for work you find here on the Platform.
1. Who can use the Platform
To use the Platform you must:
- be at least 18 years old and able to enter into a binding contract;
- use the Platform only for work located in the United States;
- give us accurate, current and complete information, and keep it up to date; and
- not have been suspended or removed from the Platform before, unless we have agreed otherwise.
You may hold one account. The same account lets you switch between modes (for example, from customer to employer, or from provider to employee), so there is no need for a second one. If you use the Platform on behalf of a business, you confirm that you are authorized to accept these Terms for it, and “you” includes that business.
You are responsible for everything that happens under your account. Keep your password and the codes we send you private, and tell us straight away if you think someone else has used your account.
2. What SMARTSRVCS does, and what it does not
SMARTSRVCS provides technology that helps people find each other, agree on work, communicate, keep a record of the work and pay for it. When a customer hires a provider, or an employer engages a worker, the agreement for that work is between those two users. SMARTSRVCS is not a party to it.
In particular:
- We do not perform services. Providers and workers are not our employees, agents or partners, and we do not direct or supervise how they work.
- We do not screen users. Unless we clearly say otherwise for a specific feature, we do not run background or identity checks, and we do not verify licenses, permits, insurance, qualifications or the quality of anyone’s work. A “verified” status on an account means only that its email address has been confirmed.
- Ratings are opinions. Ratings and reviews come from other users. We do not endorse them or guarantee that they are accurate.
- We do not guarantee outcomes. We cannot promise that a job will be filled, that a provider will be available, or that work will meet your expectations.
You are responsible for deciding whether to work with another user, and for taking the same care you would take with anyone you meet through an online service.
3. Accounts and modes
The SMARTSRVCS app is for customers who need something done and for employers who are hiring. The SMARTSRVCS Provider app is for service providers looking for jobs and for people looking for hourly work. We may ask you to confirm your email address with a one-time code before you can sign in.
Some of your profile is shown to other users so that work can happen, for example your name, photo and ratings and, depending on your mode, your contact details, address, services and rate. Our Privacy Policy sets out exactly what is shown, and to whom.
4. Customers: posting jobs and hiring providers
Posting and awarding a job
When you post a job, describe the work, its location and its timing accurately. Providers near the job who offer that kind of service can see it and apply with their hourly rate. Nothing is agreed until you award the job to a provider. You can also send a job directly to a provider you have chosen.
Start and finish codes
When a provider is ready to start, we send you a code, and the provider enters it to begin the job. Finishing works the same way. Only share a code when the provider is actually starting or finishing. Sharing a code confirms that the work started, or finished, at that moment, and those recorded times are what you are charged for.
What you pay
You pay the hourly rate shown when you awarded the job, multiplied by the time between the recorded start and finish. Short jobs are charged a minimum amount of time, and your bill says when that minimum has been applied. Payment is due once the job is complete, and you will see the total before you pay.
Your responsibilities
You agree to give the provider safe and reasonable access to the job location, to tell them about any hazards you know of, and to be available, or have someone available, as arranged.
5. Service providers
You run your own business
As a provider you are an independent business. You decide which jobs to apply for, what rate to quote, and how, and with what tools, you carry out the work. Nothing in these Terms makes you an employee, agent, partner or joint venturer of SMARTSRVCS.
Licenses, insurance and the law
You are responsible for holding any licenses, permits, registrations and insurance that the law requires for the services you offer, for doing the work safely and to a professional standard, and for complying with every law that applies to your business. Only list services you are qualified and legally allowed to provide.
Quoting and doing the work
The rate you enter when you apply is your hourly rate for that job. Customers see it with our service fee added (see section 7). If the customer awards you the job, you agree to do it at that rate and at the agreed time, or to tell the customer promptly through the Platform if you cannot.
Start a job only when you are actually starting, and ask for the finishing code only when the work is done. Completion notes and photos must accurately reflect the work. Recording times that do not match the work, or using a code without the customer’s genuine agreement, is a serious breach of these Terms.
Job alerts
We send job alerts based on the services and the address in your profile. If either is missing or wrong, you may not receive alerts for jobs near you.
6. Employers and hourly workers
How engagements work
Employers can post hourly openings and invite people to apply. Workers apply with the hourly rate they want, and an employer who selects a worker agrees to that rate, which employers see with our service fee added. The worker starts and ends the engagement with codes sent to the employer, in the same way as provider jobs.
Engagements are billed by the day, at 8 hours per day and the agreed hourly rate, for each day from the recorded start date to the recorded end date, including both. While an engagement is running, each calendar month is invoiced once it ends, and the remainder is invoiced when the engagement ends. Employers agree to pay each invoice by its due date.
SMARTSRVCS is not the employer
SMARTSRVCS is not an employer, staffing agency or employer of record for anyone who uses the Platform. Employers and workers are responsible for deciding the nature of their working relationship, including whether a worker is an employee or an independent contractor, and for meeting every legal obligation that follows from it. Depending on that relationship, those obligations can include minimum wage and overtime, checking work authorization, withholding and reporting taxes, workers’ compensation and workplace safety.
Employers must not discriminate against applicants or workers on any basis that the law prohibits.
7. Payments, fees and payouts
Paying through the Platform
Customers and employers pay through the Platform, using the payment methods the app offers, such as card payments through Stripe and payments through PayPal. You enter your payment details on the payment processor’s own secure page, and they are handled under its terms. We do not see or store your full card number.
When you pay, you pay SMARTSRVCS, which collects the payment on behalf of the provider or worker. Once your payment has succeeded, you have paid the provider or worker that amount.
Our service fee
We charge a service fee on each payment made through the Platform. The rate customers and employers see already includes it. Providers and workers are paid the rate they quoted, and the difference is our fee. The fee on each payment is shown in your transaction history. We may change our service fee from time to time.
Payouts
We pay providers and workers what they have earned, less our service fee, for work that is complete and has been paid for. Payouts are sent by bank transfer (ACH) to the US bank account in your profile, or by another payout method we offer. Payouts are sent in batches, so there can be a delay between a customer paying and the money reaching you.
You are responsible for keeping your payout details accurate. If a transfer is returned because the details are wrong, we will send it again once you have corrected them. We may delay or withhold a payout where we reasonably suspect fraud, where a payment has been disputed or reversed, or where the law requires it.
Taxes
You are responsible for any taxes on money you earn or pay through the Platform. We may ask you for tax information, such as an IRS Form W-9, and issue tax forms, such as Form 1099, where the law requires. We may hold payouts until you have provided information we are legally required to collect.
Incorrect charges and disputes
If you believe you were charged the wrong amount, contact us within 30 days of the payment. We will review the job’s records, including its recorded start and finish times, messages and photos, and correct any error we find. Disagreements about the quality of work are between you and the other user, although we may try to help.
Keep payments on the Platform
If you find a customer, provider, employer or worker through the Platform, you agree to arrange and pay for that work through the Platform, and not to take payment outside it to avoid our service fee. Keeping it on the Platform also keeps a record of the work and the payment that both of you can rely on if something goes wrong.
8. Cancellations
Plans change. If you need to cancel a job or withdraw from one before it starts, do it in the app as early as you can and let the other person know. We do not currently charge cancellation fees, and if we introduce them we will tell you before they apply. Repeated late cancellations or no-shows may lead us to restrict your account.
9. Referral rewards
From time to time we may run a referral program that rewards you for inviting others to the Platform. The rewards, who qualifies, and any limits or expiry dates are shown on the Refer a Friend screen, and they form part of these Terms while the program runs.
- You may only refer real people who are not already users. Referring yourself, creating extra accounts or sending spam will cancel the rewards involved.
- Rewards are personal. They cannot be transferred or exchanged for cash, unless a reward is expressly described as a cash bonus.
- We may change or end the program at any time. Rewards you have already earned under its terms will still be honored, unless they were obtained in breach of these Terms.
10. Rules for using the Platform
You agree not to:
- give false information about yourself, your qualifications, your business or your work;
- harass, threaten, abuse or discriminate against anyone;
- post or send anything that is unlawful, misleading, obscene or hateful, or that infringes someone else’s rights;
- use contact details you get through the Platform for anything other than the job or engagement they relate to, including marketing or spam;
- offer or request services that are illegal, or that you are not licensed to provide where a license is required;
- write fake reviews, review yourself, or offer anything in exchange for a review;
- misuse start or finish codes, or record times that do not match the work;
- open another account after we have suspended or removed yours;
- copy, scrape, reverse engineer or interfere with the Platform, or try to get around its security; or
- use the Platform in any way that breaks the law or these Terms.
11. Ratings and reviews
After a job or engagement, both sides can rate and review each other. Reviews must be honest, based on your own experience, and about the work. We may remove a review that breaks these Terms, but we do not edit reviews to change their meaning, and we do not accept payment to add, remove or change them.
12. Your content
You keep ownership of the content you add to the Platform, such as your profile, photos, job descriptions, messages and reviews. You give SMARTSRVCS a non-exclusive, worldwide, royalty-free license to host, store, copy, display and adapt that content in order to operate and improve the Platform, for example by showing your reviews on a provider’s profile. This license ends when your content is deleted from the Platform, except for content that has been shared with other users or that we must keep, as our Privacy Policy explains.
You confirm that you have the right to share the content you add, and that it does not break the law or infringe anyone else’s rights. We may remove content that we reasonably believe breaks these Terms.
13. Safety
Use your own judgment when meeting people and letting them into your home or workplace. Keep conversations and payments on the Platform, so there is a record if you need one. If anyone is in danger, call 911 first. Please report unsafe or inappropriate behavior to us.
14. Suspension and closing your account
You can delete your account at any time in the app, under Settings. We may suspend or close your account, or limit what you can do, if we reasonably believe you have broken these Terms or the law, if your account poses a risk to other users or to us, or if the law requires it. Where it is appropriate and safe to do so, we will tell you why.
Closing an account does not cancel what is already owed. Customers and employers must still pay for completed work, and providers and workers will still be paid what they have earned, subject to section 7.
15. Changes to the Platform
We are always working on the Platform, and we may add, change or remove features. We will try to keep it running smoothly, but we do not promise that it will always be available, uninterrupted or free of errors. Locations, distances and maps are approximate.
16. Our intellectual property
The Platform, including its software, design, name and logo, belongs to SMARTSRVCS or its licensors. We give you a personal, limited, non-exclusive, non-transferable and revocable license to use the apps and website as these Terms allow. If you send us feedback or ideas, we may use them without any obligation to you.
17. Third-party services
The Platform relies on services run by other companies, including app stores, payment processors, mapping services and push notification services. Your use of those services may be subject to their own terms, and we are not responsible for them.
18. Disclaimers
The Platform is provided “as is” and “as available”. To the fullest extent the law allows, SMARTSRVCS disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We make no promises about the conduct of any user, or about the quality, safety, legality or timing of any work arranged through the Platform.
19. Limitation of liability
To the fullest extent the law allows, SMARTSRVCS will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising from or related to your use of the Platform. We are not liable for the acts or omissions of any user, or for any property damage, personal injury or other loss arising from work arranged through the Platform.
Our total liability for all claims relating to the Platform is limited to the greater of (a) the service fees we received on payments you made or received in the 12 months before the claim arose, and (b) US$100.
Some states do not allow some of these exclusions or limits. Where that is the case, they apply to you only to the extent your state’s law allows. Nothing in these Terms limits any liability that the law does not allow to be limited.
20. Indemnity
You agree to indemnify and hold harmless SMARTSRVCS and its officers, employees and agents against any claims, losses, liabilities and expenses, including reasonable legal fees, arising from your use of the Platform, your content, work you provide or receive through the Platform, or your breach of these Terms or the law.
21. Disputes between users
If you have a problem with another user, try to resolve it with them directly first. We may help, but we are not obliged to. To the fullest extent the law allows, you release SMARTSRVCS from claims arising from disputes between you and other users.
If you are a California resident, you waive California Civil Code section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
22. Governing law and disputes with us
If you have a concern about the Platform, please contact us first. Most problems can be solved quickly that way, and we will try in good faith to resolve yours within 30 days.
These Terms are governed by the laws of the United States and of the state in which SMARTSRVCS is established, without regard to conflict of law rules. Any dispute that is not resolved informally will be decided by the state or federal courts in that state, and you and we agree to their jurisdiction. Either of us may instead bring a claim in small claims court if it qualifies.
23. Changes to these Terms
We may update these Terms from time to time. If a change is significant, we will tell you in the app or by email before it takes effect, and we will update the effective date at the top of this page. If you keep using the Platform after a change takes effect, you accept the updated Terms. If you do not agree to them, you can delete your account.
24. Apps downloaded from the Apple App Store
If you downloaded one of our apps from the Apple App Store, you and SMARTSRVCS agree that:
- these Terms are between you and SMARTSRVCS only, not Apple, and SMARTSRVCS, not Apple, is responsible for the app and its content;
- Apple has no obligation to provide maintenance or support for the app;
- if the app fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any; to the fullest extent the law allows, Apple has no other warranty obligation for the app;
- SMARTSRVCS, not Apple, is responsible for dealing with any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection claims, and claims that the app infringes someone else’s intellectual property;
- you are not located in a country subject to a US government embargo or designated by the US government as a “terrorist supporting” country, and you are not on any US government list of prohibited or restricted parties; and
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
25. General
- Entire agreement. These Terms, our Privacy Policy and any terms shown in the app for a specific feature are the whole agreement between you and SMARTSRVCS about the Platform.
- Severability. If any part of these Terms is found to be unenforceable, the rest stays in effect.
- No waiver. If we do not enforce a right straight away, we have not given it up.
- Assignment. You may not transfer your rights under these Terms. We may transfer ours, for example as part of a merger or a sale of our business.
- Notices. We may send you notices in the app or to the email address on your account.
- Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control.
- Survival. Sections that by their nature should continue after your account closes, such as those on payments, content, disclaimers, liability, indemnity and disputes, will continue.
26. Contact us
If you have questions about these Terms, contact us through the contact form on our website or using the details on the Contact Us page in the app.