Effective date: September 24, 2026
This Privacy Policy explains what personal information SMARTSRVC (“we”, “us” or “our”) collects when you use the SMARTSRVC app, the SMARTSRVC Provider app and our website (together, the “Platform”), how we use it, who can see it, and the choices you have. Please read it together with our Terms and Conditions.
The short version
- We collect what we need to connect people with work: your account and profile, the jobs you post or take on, your messages, and your payment and payout records.
- Some of your information is shown to other users so that work can happen. For example, providers who can take a job see its address and the customer’s phone number. Section 3 lists exactly what is shown.
- We do not sell your personal information, and we do not use it for targeted advertising. Our apps contain no advertising or third-party analytics tools.
- You enter card details with Stripe, never with us. If you set up payouts through Stripe, your identity, tax and bank details go to Stripe directly. Bank account and routing numbers you save with us for payouts are stored encrypted.
- You can see and change most of your information in the app, ask us to delete your account from Settings, and ask us for a copy of your data. Section 8 covers deletion in full.
1. Information we collect
Information you give us
- Account details: your name, email address, phone number and password. We store your password only in a scrambled (hashed) form that cannot be turned back into the original.
- Profile: your profile photos (you can use a different one in each mode), your address, city, state and ZIP code and, depending on how you use the Platform, your business name, the services you offer, your hourly rate, your job designations, or your company profile and logo.
- Jobs and engagements: what you post (descriptions, service category, address, dates and times), applications and the rates quoted, recorded start and finish times, hours, completion notes and photos, and invoices.
- Messages: messages you send through the Platform, and any photos or documents you attach to them.
- Voice input: if you dictate instead of typing, your device’s own speech recognition service turns your speech into text. We receive only the text you choose to submit, never the audio.
- Ratings and reviews you give other users.
- Payout details (providers and workers): the account holder’s name, routing number, account number and account type of the bank account you want to be paid into, if you choose to be paid by bank transfer.
- Referrals: the email address of anyone you invite, which we use to send them your invitation and to keep track of the referral.
- Messages to us: what you send through our website’s contact form (your name, email address, phone number if you give it, the topic and your message), and anything else you send us.
Information collected automatically
- Location from addresses: we turn the address on your profile, and the address of each job, into map coordinates. That is how we find nearby providers, jobs and workers, measure distances, and work out a job’s local time zone.
- Your device’s location: if you allow it, the app can use your device’s current location to search near where you are right now. It is used for that search only and is not saved to your profile. The apps only access your location while you are using them, never in the background.
- Device information: your device type and a push notification token, so that we can send notifications to your device.
- Technical data: our servers record technical information such as IP addresses, request times and error details, to keep the Platform secure and working. When you use our website’s contact form, we also store your IP address and browser details with your message, to help us deal with spam and abuse.
- Cookies: our website uses only the cookies it needs to work, such as a session cookie and a security token that protects the contact form. We do not use advertising or analytics cookies.
Information from others
- Other users may give us information about you, for example when they rate you, message you, hire you, or invite you to apply for work.
- Payment processors tell us whether a payment succeeded and give us a reference for it.
- Sign-in services: if we offer sign-in with a service such as Google or Facebook and you choose to use it, we receive basic profile information from that service, such as your name, email address and profile photo.
2. How we use your information
- To run the Platform: creating and managing your account, showing profiles, matching jobs with nearby providers who offer the right services, sending job alerts, and letting users message and call each other.
- To handle money: calculating charges from recorded times, processing payments, raising invoices, paying out earnings and applying referral rewards.
- To communicate with you: sending verification codes, job start and finish codes, notifications about your jobs, messages and payments, and replies to your questions.
- To keep people safe: preventing fraud and abuse, enforcing our Terms, and looking into problems and disputes. To do this we may review a job’s records, including its recorded times, messages and photos.
- To meet legal obligations: for example tax and accounting rules, and lawful requests from authorities.
- To improve the Platform: using our own records to understand how features are used and where things go wrong.
If we ever send you promotional messages, you can opt out of them at any time. Service messages about your account, jobs and payments are part of using the Platform.
3. What other users can see
The Platform only works if people can see enough about each other to decide who to work with and to get the work done. This is what is shown:
- Provider profiles can be seen by any signed-in user. They show your name, business name, photo, services, hourly rate, address, city and state, phone number, email address, ratings and reviews, and the number of jobs you have completed. Your pin on the map is placed at your profile address.
- When you post a job, providers who offer that service near the job can see its details, including its address, together with your name, photo, rating and phone number.
- Worker profiles can be seen by employers. They show your name, photo, phone number, address, city and state, designations, hourly rate and ratings, and your pin on the map is placed at your profile address.
- Company profiles and the openings employers post can be seen by workers.
- Ratings and reviews you leave are shown with your name and photo.
- Messages can be read by the people in the conversation.
4. Who we share information with
Apart from other users, as described above, we share personal information only in these cases:
- Companies that help us run the Platform, acting on our instructions. These include our hosting and email delivery providers; Google, which provides maps, address lookup, time zones, push notifications (through Firebase Cloud Messaging) and the fonts on our website; and our bank, which receives the account holder’s name, bank details and amount of each payout we send.
- Payment processors. Stripe processes payments and payouts under its own privacy policy. Card details, and the identity, tax and bank details you give it to receive payouts, go to Stripe directly.
- For legal reasons, when we believe in good faith that we must, to comply with the law or a legal process, or to protect the rights, property or safety of our users, the public or SMARTSRVC.
- In a business transfer, such as a merger, acquisition or sale of assets. This Privacy Policy will continue to apply to your information.
- With your consent, or when you ask us to.
We do not sell your personal information, and we do not share it for targeted (cross-context behavioral) advertising.
5. How long we keep information
We keep your information for as long as your account is open. You can ask us to delete it at any time, from Settings in either app or by writing to us. Section 8 explains how to ask, what is deleted and what we have to keep.
Some records have to outlive your account. We keep records of jobs, payments, payouts and invoices, and the messages and ratings connected to them, for as long as we need them to meet legal, tax and accounting obligations, resolve disputes and prevent fraud. For financial records this is usually up to seven years. Information that is also part of another user’s records, such as messages you exchanged with them, may remain visible to that user.
Messages sent through our website’s contact form are kept until we no longer need them to deal with your inquiry. If you would like us to delete information that we do not need to keep, contact us (see section 12).
6. How we protect your information
- Information travels between the apps, the website and our servers over encrypted connections.
- Passwords are stored hashed, never in readable form.
- Bank account and routing numbers are encrypted in our database. The apps show only the last four digits of your account number, and the full number is used only to send your payouts.
- We never receive or store full card numbers.
- Access to personal information is limited to the people who need it to run the Platform.
No system is perfectly secure, so please use a strong password, keep your codes private, and tell us if you think your account has been compromised.
7. Your choices and rights
In the app
- View and edit your profile, change your password, and choose whether to receive push notifications.
- Turn location access on or off at any time in your device settings. Without it, we use the address on your profile.
- Ask us to delete your account under Settings, Delete Account (see section 8).
Requests to us
You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. We will need to confirm that the request comes from you, usually by contacting you at the email address on your account, and we will respond within 45 days. We may keep information we are required to keep, as section 5 explains.
US state privacy rights
Depending on where you live, including California, Colorado, Connecticut, Virginia and a number of other states, you may have the right to know what personal information we collect and how we use and disclose it; to access, correct or delete it; to receive a portable copy of it; and to opt out of its sale, its use for targeted advertising, and certain kinds of profiling. We do not sell personal information, use it for targeted advertising, or use it for profiling that produces legal or similarly significant effects. We will not treat you differently for exercising your rights.
You may use an authorized agent to make a request for you, in which case we may ask for proof of the agent’s authority. If we decline your request, you can appeal by replying to our decision. We will tell you the outcome of your appeal and, if you are still not satisfied, how to contact your state attorney general.
California residents: we do not disclose personal information to third parties for their own direct marketing purposes.
8. Deleting your account and your data
You can ask us to delete your account at any time, and you do not have to give a reason.
From the app
Open Settings in the SMARTSRVC app or the SMARTSRVC Provider app and tap Delete Account. That puts you in touch with our support team, who check that the request really comes from you and then delete the account. Deleting your account closes it for every mode you use, so you only need to ask once.
Without the app
If you have already uninstalled the app, or you cannot sign in, write to us through the contact form on our website or using the details in section 12, from the email address on your account, and tell us you want your account deleted.
What happens next
- We confirm the request is yours, usually by replying to the email address on your account.
- We complete the deletion within 45 days, and normally much sooner, and we tell you when it is done.
- You are signed out on every device, you can no longer sign in, and your profile, photos and listings stop appearing to other users.
- If you have a job or engagement in progress, we will ask you to finish or cancel it, and to settle anything owed either way, before we close the account.
What is deleted, and what we have to keep
Deleted: your profile and profile photos, your address and contact details, the services and job designations you listed, your hourly rate, your saved bank payout details, and the push notification token for your device.
Kept for a limited time: records of jobs, payments, payouts and invoices, and the messages and ratings attached to them. We have to keep these to meet legal, tax and accounting obligations, to resolve disputes and to prevent fraud, and for financial records that is usually up to seven years, as section 5 explains. They are not used to contact you or to build a profile of you. Information that is also part of another user\u{2019}s records, such as messages you exchanged with them, stays visible to that user.
Deleting your account does not reverse payments that have already been made, and it does not remove anything you posted outside the Platform.
Deleting some of your information without closing your account
You do not have to close your account to remove information. In the app you can edit or clear most of your profile at any time, remove your payout details, and delete conversations and notifications. To have anything else removed, ask us (see section 12), and we will delete whatever we are not required to keep.
9. Children
The Platform is only for adults aged 18 or over. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.
10. Where your information is processed
The Platform is intended for people in the United States, and we process your information in the United States. Some of the companies that help us run the Platform may process it in other countries, with safeguards to protect it.
11. Changes to this policy
We may update this Privacy Policy as the Platform changes. If a change is significant, we will tell you in the app or by email before it takes effect, and we will update the effective date at the top of this page.
12. Contact us
For questions about this Privacy Policy, or to make a request about your information, contact us through the contact form on our website or using the details on the Contact Us page in the app. Please tell us the email address your account uses, so that we can find it.