Frequently asked questions

Complete the sign-up form with your basic profile information, then verify your email address. After verification, you can sign in and use the services available to customers.

Sign in with your email address and password. The app may also offer Facebook login and one-time password verification where those options are available.

Select the account recovery option on the sign-in screen and follow the verification steps. Never share your password or verification code with another person.

Use the map to explore nearby providers, or switch to the list view to browse more options. You can also select a service category to narrow the results.

Response time depends on the service, location, urgency, and provider availability. Some customers may reach an agreement within a few hours, but SMARTSRVC does not guarantee a specific response or hiring time.

Open the provider profile to review the information supplied by the provider, available service details, and ratings context before starting a booking or conversation.

Select the contact option on the provider's profile to send an in-app message. Your conversations are saved in the inbox.

Review the information available in the profile and make your own reasonable online and offline checks. Provider information is submitted by the provider, and SMARTSRVC does not guarantee that every detail is authentic or accurate.

A quick job captures essential details and optional media for a fast request. A standard booking lets you provide more detailed service requirements before submitting.

Yes. Incomplete requests can be stored as drafts. Open your drafts list to add missing details and continue when ready.

Check your active or accepted jobs and your notification feed. A notification may take you directly to the related booking.

For supported active jobs, open the tracking screen to view the provider's location or progress on the map.

Yes, but only when you and the service provider mutually agree to the revised terms. Keep the updated terms in the relevant in-app conversation.

When you confirm that the job is complete, pay in the app by card or bank account through Stripe.

You may reject payment or pay only part of it when the delivered service does not meet the agreed contract terms. You should have strong, specific grounds and supporting information for withholding all or part of the payment.

Completed bookings are added to Archived Bookings. Use transaction history to review payment records.

After the service is completed, open the rating option from the completed booking and submit a rating or review based on your experience.

Open your profile, select the option to continue as an employer, and complete the requested organization information.

Yes. Open the menu and use the mode changer whenever you need to move between Customer and Employer modes.

You may post full-time and part-time jobs across industries. You may not post jobs that violate rights, promote underage employment, or sexually or racially exploit job seekers.

No. You may post as many job requirements as you need, provided each listing follows SMARTSRVC rules.

Open the new job posting screen and enter the role, job category, location, experience requirements, and other requested details. Review the information before publishing.

Use Job Category when the choices are services or trades. This is clearer than Designation and distinguishes the category from the job title.

No. SMARTSRVC currently allows one employee or service provider per job post because multiple hires can create billing and payment issues. Create separate job posts for additional hires.

Yes. Open the posted jobs dashboard and choose the delete option for the listing. Confirm that the opening is no longer needed before removing it.

Yes, but Employee mode is in the Provider / Employee App. Install that app and complete a new registration there.

Open the posted jobs dashboard to browse your listings, load more results, and select a job for its details and applicants.

Open a job, then continue to the applicant list. Select an applicant to review the available profile information.

Open the applicant's profile. Use the available controls to shortlist or reject the applicant, or contact the person about the job.

Use the shortlisted jobs area to find jobs with shortlisted candidates. Open a job to browse its shortlist and view each candidate's details.

Open the Employee List from the menu. It shows registered employees looking for work around the location of your posted opening or openings.

The employee directory lets employers browse available employee profiles and open an individual profile for more information.

Open company details in Employer mode. Update the available organization information, profile image, address, and place details, then review the saved profile.

Open the notification list to review updates. Selecting a notification may take you directly to the related job, applicant, booking, or message.

Yes. During registration, select multiple services to enroll as a provider for all of them at the same time.

Open your profile, select the option to continue as an employee, and complete the requested information.

Yes. Open the menu and use the mode changer whenever you need to move between Service Provider and Employee modes.

No. You may apply for any number of jobs or contracts, although focusing on relevant opportunities may improve your chances.

SMARTSRVC may show opportunities based on your skills, location, and profile details. You can also search by specific skills and location.

You can review the employer's available history on SMARTSRVC. Private project details between that employer and other service providers are not available to you.

Review the profile and make your own reasonable checks before applying or accepting work. SMARTSRVC may review listings and blacklist fake job posters, but it does not guarantee that all employer information is authentic or accurate.

Yes, but Customer mode is in the Customer / Employer App. Install that app and complete a new registration there.

Yes. Open the Employer List from the menu to see registered employers with job openings around your preferred work location.

Yes, if work has not started. If you have already begun, the employer or customer may deny payment for partially completed work.

Yes, but outside messages or agreements cannot be relied on in a dispute because SMARTSRVC does not verify communication or deals made off-platform. Keep important terms and changes in the app.

Select the contact option on the customer's profile to send an in-app message. Your conversations are saved in the inbox.

Set up payouts in the app under Profile, then Payouts. Stripe collects your identity and bank details on its own secure page. When you mark the job complete, the customer is notified. After the customer agrees and pays by card or bank account through Stripe, your share is held for a few days and then paid out, and Stripe deposits it to your bank every Friday.

The standard provider share stated by SMARTSRVC is 80% of the customer's payment. Eligible providers may receive up to 90% under special terms and conditions.

SMARTSRVC states that it uses this information to support the vendor agreement, tax handling, identity authentication, and lawful payment administration.

Referral rewards may increase your payout share under the current program terms. Check the offer shown in the app; the provider policy describes a standard 80% share and eligible special terms of up to 90%.

Yes. Report the incident through SMARTSRVC. Action may be taken when the conduct breaches the platform's Terms and Conditions; SMARTSRVC does not intervene when no platform rule or standard practice has been violated.

Completed bookings are added to Archived Bookings, where you can review your previous records.

Open the inbox to view your chat threads. Select a conversation to read messages and reply.

SMARTSRVC provides an in-app notification feed and supports push notifications. When available, selecting a notification opens the related part of the app.

Open the side menu and review the notification settings. Your device's notification permissions may also affect whether alerts appear outside the app.

Open your profile page, update the available fields, and save your changes. Review the profile afterward to confirm that the new information appears correctly.

Open the change-password option from your profile or settings and follow the prompts. If you cannot sign in, use account recovery from the sign-in screen.

SMARTSRVC uses encryption and security safeguards to protect personal and financial information. You are responsible for keeping your device protected from viruses, Trojan horses, and other malware.

Open the side menu to access About, Frequently Asked Questions, Contact, and Terms. The current Terms and Conditions govern account eligibility, platform conduct, payment rules, and dispute handling.

Use the logout or delete-account option in the side menu. Read the confirmation carefully before deleting an account because it may affect access to your profile and history.

Describe the issue, the screen or feature involved, and the related job or booking. Include a screenshot when helpful, but never send your password, verification code, full bank details, or Social Security number in a support message.